Records
Carrier score
One number for how a carrier performs on your own loads, from on-time pickup and delivery and the incidents you log.
The carrier score tells you how a carrier has actually performed for you. It is worked out only from your own company's loads and the incidents your team logs, not from outside ratings. It shows next to each carrier on the Carriers list and next to each rate on the Rate board, so you can weigh price against reliability.
- Where
- Carriers list (Score column), carrier drawer (Performance tab), Rate board
- Who sees it
- Carriers · view, or Loads · view on the Rate board
- Who logs incidents
- Carriers · edit
- Needs
- At least 3 measured loads before a score is shown
- Audited
- carrier.incident
How the score is worked out
| Part | Weight | What is measured |
|---|---|---|
| On-time pickup | 40% | Of loads with a planned pickup date and a recorded Picked up milestone, the share picked up on or before the planned date. |
| On-time delivery | 40% | Of loads with a planned delivery date and a recorded Delivered milestone, the share delivered on or before the planned date. |
| Incidents | 20% | Incidents in the last 12 months, weighted by how serious they are, per measured load. |
Score = 40% × pickup + 40% × delivery + 20% × incident score, rounded to a whole number out of 100.
- Cancelled loads are not counted.
- A load counts as measured if either its pickup or its delivery can be judged.
- If only one side can be measured (for example, you never record pickup dates), that side stands in for the other, so the carrier is not marked down for data nobody entered.
Incident weights
| Incident | Weight |
|---|---|
| Cargo claim | 3 |
| Damage | 2 |
| No-show | 2 |
| Late | 1 |
| Poor communication | 1 |
The incident score is 100 minus (total weight ÷ measured loads × 100), never below 0. So one cargo claim on 3 loads costs a lot; one late report on 40 loads barely moves it.
Grades
| Score | Grade |
|---|---|
| 90 and above | Excellent |
| 75 to 89 | Good |
| 60 to 74 | Fair |
| Below 60 | Poor |
| Fewer than 3 measured loads | New (not enough to judge) |
The score always shows as a number and a word, for example 82 Good.
The Performance tab
Open a carrier on the Carriers list and choose Performance.
| Field | Example |
|---|---|
| Score | 82 Good |
| On-time pickup | 90% of 20 |
| On-time delivery | 85% of 20 |
| Incidents (12 months) | 2 |
| Weighting | 40% pickup · 40% delivery · 20% incidents |
Below it, the list of incidents logged against the carrier, newest first.
Log an incident
Open the carrier
Carriers › click the carrier › Performance.Press Log an incident
Needs Carriers · edit.What happened
Cargo claim, Damage, No-show, Late, or Poor communication.When, and which load
The date (defaults to today). The load is optional, but if you give one it must be a load this carrier hauled.Note and save
An optional note up to 500 characters. The score updates straight away.
If the load is not one the carrier hauled you see AR-0042 is not a load Carrier X hauled.
Tips
- The score is only as good as your milestones. Record Picked up and Delivered on the day they happen, and set planned pickup and delivery dates on the load.
- Incidents older than 12 months stop counting.
- The score is information for the person choosing a rate. It never blocks a carrier; only compliance does that.