Operations
Tracking
Where every open container is, which ones are running late, and which have gone quiet.
Tracking shows every open load as a card: its milestones, its last known position, and its ETA. The tracking team uses it to see which boxes are late or have not reported, and to log check calls.
- Where
- Operations › Tracking (/tracking)
- Who opens it
- Tracking · view (tracking, ops, dispatch, manager and owner by default)
- Who logs a check call
- Tracking · edit
- Shows
- Every load you can see, except Paid and Cancelled
- Live feeds
- Not connected yet. Positions are typed in, or simulated demo data.
What you see
Summary
| Reading | Counts |
|---|---|
| In transit | Loads that match your filters. |
| Running late | Loads past their ETA and not delivered. Amber when above zero. |
| Not reporting | Loads with no position recorded at all. Amber when above zero. |
| By milestone | A chart of how many loads are at each of the 8 milestones. |
Filters
- Status groups: All, Planning, Active, Completed, Misc (On Hold).
- Search: container, load reference, customer, carrier or the last place reported. Spaces and punctuation are ignored.
The list shows 12 cards at a time, latest-running first. Show 12 more adds the next batch (up to 600). With nothing found you see No matches.
Each card
| Part | What it shows |
|---|---|
| Container | Never cut short. "No container yet" if none is set. |
| Status | The load status badge. |
| Late | 3d late in amber when the ETA has passed without delivery. |
| Carrier | Or "No carrier". |
| Milestone rail | The 8 milestones. Reached steps are filled, the next one is amber, later ones are grey. Each also says reached or not to screen readers. |
| Last position | The place, miles to go, and Simulated if it is demo data. Hover for the time and whether it was typed in. |
| ETA | The date, and how many days past it is. |
| Log a check call | If you have Tracking · edit. |
Log a check call
Find the card
Search by container or customer.Press Log a check call
Fill in who you spoke to, where it is, and optionally miles to go, a new ETA and a note.Save
The card shows the new position. The load's activity feed and the audit log record the call.
Full details, including when a load becomes Check call overdue, are on Check calls.
Tips
- A load with no position at all counts as Not reporting. One check call clears that.
- A sales agent sees only their own loads here too (R9).
- To move a load's status or record a milestone, open the load record.