Administration
Export & close the account
Take a full copy of your company's data, every record and every file, or close the account, with 30 days to change your mind.
This page belongs to the company owner. It does two things: it builds a complete export of everything your company holds, and it closes the account. Closing does not erase anything straight away: your team loses access at once, and the data is erased 30 days later unless you cancel.
- Where
- Company profile → Your data and account → Open (/account)
- Who can open it
- The company Owner only, whatever the role grid says. The page also needs Company · delete, which the Owner always has
- Grace period
- 30 days from closing to erasure
- Works while read-only
- Yes. Leaving always works
- Saves to
- The export file in storage, your company record, and both the company and platform audit logs
Export your data
The export is the complete copy: every record and every stored file (uploaded documents, PODs, the logo), as one .zip with a JSON and a CSV file per table. That makes it different from the JSON file on Backup & restore, which holds records only.
Open the page
From Company profile, Your data and account → Open.Click Export my data
The export is built in the background. You get a notice and an email when it is ready.Download
Finished exports are listed with their file name (for exampleharbor-export-2026-10-27T14-05-09Z.zip), when they were made, and a Download link.
If the background worker cannot be reached, the export is built straight away instead, so you are never left waiting on nothing. Asking for an export is recorded as org.export_requested.
With no exports yet: "No exports yet. When one is ready you get a notice and an email." If file storage cannot be reached, the page says so in red instead of the list.
Close the account
What happens when you close:
- Your team loses access at once. Only owners can still sign in; anyone else sees "Your company has closed its account. Ask your admin if this is a mistake."
- If you subscribed to a paid plan, the subscription is cancelled and you are not charged again.
- After 30 days every record and file is erased. Export first if you want a copy.
Type the company name
In "Type “Your Company” to confirm". Capital letters and extra spaces do not matter, but the words must match.Enter your password
In Your password.Click Close account
The company is marked cancelled and closing.
| Message | Why |
|---|---|
| "Type the company name exactly: …" | The name does not match |
| "That password is not right." | Wrong password |
| "This account is already closing." | Someone already closed it |
| "Only the company admin can do this." | You are not the owner |
The closing is recorded as org.deletion_requested, in your company's audit log and in the platform's.
While the account is closing (/closing)
An owner who signs in to a closing company sees a closing page instead of the panel:
- A red Closing badge and the heading "… is scheduled for deletion on 2026-12-07".
- Changed your mind? with Cancel deletion and keep my account. Everyone can sign in again, with nothing lost. This is offered only until the erasure date: after that, "The 30 days have passed; this account can no longer be kept."
- Take a copy first with Export my data and the list of exports to download.
When you keep the account, it goes back to its free trial if the trial still has time left and nothing was ever paid, and to active otherwise. Billing then brings it in line with the subscription. Because closing cancelled any paid subscription, check Billing afterwards and choose a plan if needed. Keeping the account is recorded as org.deletion_cancelled.