Last updated
Privacy policy
What Harbor TMS collects, why, and what you can do about it, in plain words.
Who this policy is about
This policy explains how Harbor TMS LLC ("we", "us") handles personal information for Harbor TMS: this website, the web application, and its customer and carrier portals.
There are two kinds of information here. Information about the businesses and people who use the service and visit this site, which we decide how to use. And the data our customers put into the service about their own customers, carriers and staff, which we handle only on their instructions, as their service provider.
What we collect
- Account details: your name, work email, username, company name and plan, and your password (stored only as a one-way hash).
- Security details: sign-in times, network addresses, failed sign-in attempts and two-factor settings, so we can keep accounts safe.
- Billing details: handled by our payment provider. We see the plan, payment status and the last digits of a card, never the full card number.
- What you put in the service: loads, customers, carriers, documents and similar business records, including contact details of people at those businesses.
- Messages: what you send us by email or through the demo form.
- Website analytics: anonymous, cookie-free page counts. We do not use advertising trackers.
How we use it
- to provide the service, including sending the emails it needs (confirmations, invites, password resets, alerts you set up);
- to keep the service and your account secure, and to prevent abuse;
- to bill you and keep business and tax records;
- to answer you and give support;
- to improve the service, using aggregated information that does not identify anyone.
We do not sell personal information, and we do not use your business data to advertise to you or anyone else.
Who we share it with
Only with service providers who help us run the service, under contracts that limit them to that purpose: hosting and file storage, email delivery and payment processing. We may also disclose information when the law requires it, to protect people or the service from harm, or as part of a sale or reorganisation of our business, in which case this policy continues to apply.
Data inside your account is shared only with the people your admin gives access to, including your own customers and carriers through the portals you enable.
Where it is kept and how it is protected
Data is stored with our hosting provider. Each company’s data is kept separate from every other company’s at the database level. Connections are encrypted, passwords are hashed, two-factor sign-in is required for admin and finance roles, and every change in the app is recorded in an audit log your admin can read.
No system is perfectly secure. If a breach affects your personal information, we will tell you as the law requires.
How long we keep it
We keep account data while your account is open. When your admin closes the account, it is erased from the live service 30 days later. Backups age out on their normal schedule, and we keep billing records for as long as tax law requires. Security logs such as sign-in attempts are deleted after a short period.
Your choices and rights
You can see and correct your own details in your profile. Your admin can export all of the company’s data, or close the account, at any time.
Depending on where you live (for example California), you may have the right to know what personal information we hold about you, to get a copy, to have it corrected or deleted, and not to be treated differently for asking. If your information is in an account run by one of our customers, we will pass your request to them, since they decide how it is used.
To make a request, email support@harbortmss.com. We will answer within the time the law sets.
Children
The service is for businesses and is not directed at children under 16. We do not knowingly collect their information.
Changes and contact
We may update this policy. If a change is material, we will tell account admins by email or in the app before it applies, and change the date at the top of this page.
Questions or concerns: support@harbortmss.com. Security issues: security@harbortmss.com.